Privacy policy

This Privacy Policy describes how hannahkhiangte.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device Information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

Order Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (credit card numbers, UPI, or other accepted payment methods), email address, and phone number.

• Purpose of collection: to provide products or services to you, process your payment, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or marketing about our products or services (based on your preferences).

• Source of collection: collected directly from you.

• Disclosure for a business purpose: shared with Shopify and other partners for payment processing, shipping, and fulfillment.

Customer Support Information

• Examples of Personal Information collected: name, email address, order details, and any additional information you provide.

• Purpose of collection: to provide customer support.

• Source of collection: collected directly from you.

• Disclosure for a business purpose: shared with service providers used to provide customer support.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more here: Shopify Privacy Policy.

• We may share information to comply with applicable laws, respond to lawful requests, or protect our rights.

• We may share information with shipping providers, payment gateways, or marketing/analytics partners if necessary.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you.

• For example, we may use Google Analytics. Learn more about how Google uses your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics here: Opt Out.

• You can opt out of targeted advertising via:

• Facebook

• Google

• Bing

You can also opt out via the Digital Advertising Alliance.

Using Personal Information

We use your Personal Information to provide services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it.

We use cookies to improve your browsing experience, track usage, and remember your preferences. Some cookies are necessary for the functioning of the store (e.g., session ID, cart, checkout), while others help us with analytics and marketing.

You can manage or disable cookies in your browser settings. Please note, disabling cookies may affect your experience on the Site.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our practices when we detect such a signal.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices, operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

📧 Email: hannahkhiangtestudio@gmail.com

*Terms & Conditions:*

• Advancement of 50% is required for custom order

• Cancellation of order within 24 hours.

• No returns/exchange on sale/custom pieces.

• Slight variations are natural in handcrafted items.

• Care as per label.

• Receipt required for exchange.